Frequently Asked Questions: Crystal2Mobile

Q: What is Crystal2Mobile?

A: Crystal2Mobile is the C2M Player for Symbian based mobile phones providing high-quality video playback with lots of features and C2M Producer desktop tool, which is used for conversion of clips and DVD disks into smaller size and resolution in order to fit into mobile phone memory or memory card.

Q: How can I register Crystal2Mobile?

A: Crystal2Mobile is the commercial software and it can be purchased from secure shop powered by Handango. Click 'Options' in Crystal2Mobile, then 'Register', put your license key and press 'OK' button. After that, Crystal2Mobile will function in normal mode without nag screen.

Q: What service will I get after purchasing Crystal2Mobile?

A: You'll receive ALL updates for free. Also, you'll get exclusive email support and may ask us to add your feature to our top-priority ToDo list.

Q: What formats does C2M Player support?

A: As of 2.1 release, C2M Player is capable of playing AVI files with MPEG4 (DivX 3.11) and MP3 sound, OggVorbis video and audio files, 3GP files (H263 and AMR inside). C2M Player supports additional video and audio codecs via standard API, so, next releases will likely to support more media formats.

Q: I try to install the player, but installation fails. What to do?

You should enable installing non-signed software on your phone. On Series60 please go to Tools->App. manager->Settings and set Software Installation to On.

Q: How to switch on/off filters?

The description is here. UIQ version has specialized menu with video filters.

Q: Why the video playback is slow and jerky?

Different Symbian phone models have different performance of their CPU and resolution as well as the number of colors. When you convert files using Crystal2Mobile Producer please make sure you have selected the correct phone model. Crystal2Mobile Producer have presets optimized for the best playback on each selected model.